Terms of service
Terms of Use
Summary
Welcome to the Lumoava online store! It is important to us that doing business with us is clear and secure. The terms of use below provide more detailed information about using the service, the terms related to purchases, and your rights as a customer.
Here are a few key points in brief:
- Our online store is intended for adult private individuals.
- By accepting the terms of use and placing an order, you agree to comply with these terms.
- We use secure payment methods (including online banking, cards, MobilePay, Klarna).
- Our products have a 14-day return policy (excluding engraved and made-to-order products).
- Your personal data is handled confidentially; more details can be found in our Privacy Policy.
Please also review the following pages:
- Delivery Terms
- Return Instructions
- Privacy Policy
Below you will find the full agreement in its official form.
Overview
Welcome to the online store of Lumoava Finland Oy (Business ID: 0298672-3). In these terms, “we” refers to Lumoava Finland Oy. We operate this store using Shopify technology to provide you with a secure and smooth shopping experience.
By using our services, you accept these Terms of Use and our Privacy Policy. If you do not accept the terms, please do not use the website or make purchases.
1. Right of Use and Account
Our online store is intended for adult private individuals. You agree to provide accurate and up-to-date information and are responsible for the security of your user credentials and account. You may not transfer or sell your account to another person.
2. Product Information
We strive to ensure that product images and information are as accurate as possible. However, product colors may vary depending on your device display. We do not guarantee that the products will meet your expectations in all respects.
3. Orders
Placing an order constitutes an offer to purchase, which we may accept or reject. An order is considered confirmed once we have accepted it and your payment has been processed. Returns and exchanges are handled in accordance with our return instructions.
4. Prices and Payments
All prices are in euros and include VAT. Prices may be changed without prior notice. Delivery and any additional charges are shown at checkout before payment. You agree to provide accurate payment information and ensure that you are authorized to use the selected payment method.
5. Deliveries
We deliver products within the EU area. Delivery times are estimates. Ownership and risk transfer to you once the products have been handed over for transport.
6. Intellectual Property Rights
All materials presented in the online store (texts, images, logos) are the property of Lumoava Finland Oy or its licensors. Unauthorized use is prohibited.
7. Optional Tools and Links
The service may include third-party tools and links for which we are not responsible. You use them at your own risk.
8. Role of Shopify
The Lumoava online store operates using Shopify technology. All payment transactions and agreements are made directly with Lumoava Finland Oy.
9. Data Protection
All personal data is processed in accordance with our Privacy Policy. Shopify may process data to provide the service. More information can be found in our Privacy Policy.
10. Feedback
By providing feedback, you grant us the right to use it to improve our services. Your feedback must not infringe the rights of third parties.
11. Errors and Inaccuracies
We reserve the right to correct any errors, inaccuracies, or omissions in the online store content without prior notice.
12. Prohibited Use
You may not use the service for unlawful, harmful, or misleading purposes. We reserve the right to terminate your account if you violate these terms.
13. Termination
We may terminate the service or your access at any time. Certain provisions may remain in effect after termination.
14. Limitation of Liability
The service is provided “as is” without warranties. We are not liable for indirect damages unless required by mandatory law.
15. Indemnification
You agree to compensate us for any damages caused by your violation of these terms.
16. Governing Law and Disputes
These terms are governed by Finnish law. Disputes are resolved in the District Court of Northern Savonia.
17. Changes to the Terms
We may modify these terms by publishing an updated version on our website. Significant changes will be communicated as required by law.
18. Contact Information
Lumoava Finland Oy
P.O. Box 1512, 70151 Kuopio
lumoavashop@lumoava.fi
Business ID: 0298672-3